Emergency Enhanced 911

Douglas County E-911The Douglas County 911 System is an "enhanced" system, hence the "E" in front of the 911. "Enhanced" means that additional equipment has been installed that displays the caller’s name, address, and telephone number, an extremely important tool for the E-911 operator if the caller is unable to speak for whatever reason, including trauma or illness.

Communications Center

The E-911 Communications Center has 10 consoles, each capable of call taking and dispatching emergency services. This facility was designed to anticipate future expansion of an additional 10 consoles, ready for staffing and equipping when the need arises.

Department-Wide Positions

  • 4 Tactical Analysis Coordinators
  • 7 Communications Training Officers
  • Call Takers
  • Coordinators
  • Dispatchers
  • Supervisors


All positions are certified in the following:

  • Basic Communications Officer Certification
  • Cardiopulmonary Resuscitation (CPR)
  • Emergency Medical Dispatch (EMD)
  • Georgia / National Crime Information Center / Criminal Justice Information System (GCIC / NCIC / CJIS)
  • National Incident Management System (NIMS)

Many of our telecommunicators seek additional certifications and memberships, such as:

  • Active Shooter response
  • Association of Public Safety Communications Officials (APCO)
  • Communications Training Officer (CTO)
  • Crisis Intervention
  • Georgia Department of Transportation (GDOT) Traffic Incident Management
  • National Weather Service (NWS) Storm Spotters
  • Tactical Dispatch

Dialing 911

  1. When to Dial 911
  2. When Not Call 911

In case of any emergency, always dial 911 first if:

  • You or someone else is injured
  • You see a crime being committed
  • You see a fire or smell smoke
  • You see a theft of any kind

How 911 Works

In today’s day and age, make sure you understand how 911 works. When you call from a land line (wired telephone), 911 operators are usually able to locate the address you are calling from. However, if you call from a cell phone, your call bounces off the closest cell tower and may be routed to a neighboring city, or even a neighboring state. It is important to tell 911 operators what city, county and state you are in. Those operators can then contact your local emergency dispatcher for you.

Always give as much information as possible, even if it seems unnecessary. Don’t ever hang up until the dispatcher tells you to!

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