Programs and Services
|A Fixed Route service is a public transportation system provided by the local government. Buses follow set routes and schedules, by stopping at specific places. People can depend on these buses to arrive regularly, therefore making it easy to travel to different locations in the community. It's affordable, reliable, and available to everyone!
|Connect Douglas operates four bus routes: Route 10 Route 20 Route 30 Route 40
|Monday — Saturday, 7:00am – 8:00pm *Buses currently run on the Saturday schedule only.*
|The standard one-way fare is $2.50. A reduced one-way fare of $1.00 is offered to seniors (60+), students, and persons with disabilities. Individuals must apply for a reduced fare card to receive this discount. All passes can be purchased at the Douglas County Transportation Center (8800 Dorris Rd, Douglasville, GA 30134).
|A bus will "flex" off its fixed route to pick up an individual. After the individual is picked up, the bus returns to its regular fixed route. Riders must call ahead to request a "flex trip". Flex Trips can be scheduled up to 24 hours in advance, but no later than 2 hours prior to the start of a route. Flex trips are only honored from 11AM-2PM. Requested Flex destinations must be less than a mile from a point on the fixed route. Call (770) 949-7665 and select Option 1 to schedule a Flex trip.
Paratransit bus service is for people who have difficulties using Fixed Route buses due to disabilities or limited mobility.
These buses offer curb-to-curb trips, and drivers provide extra assistance in order to accommodate individuals with disabilities. Riders must apply to be approved for Paratransit. Certified riders can call our call center to schedule a trip to and from their desired location: (770)949-7665
|1 Mile Radius
Paratransit service operates within a one-mile distance from any point along the Connect Douglas fixed routes. This means that riders' pickup and destination locations must be within 1 mile from one of the four routes.
Paratransit service operates during the same hours as the Fixed Route bus service: Monday — Saturday, 7:00am – 8:00pm *Buses currently run on the Saturday schedule only*
The Call Center accepts reservations Monday through Friday from 8AM to 5PM. Next-day trip requests must be placed before 2PM. Next -day trip requests for Mondays can be taken by voicemail on Sundays.
|How to Apply
To be approved for Paratransit Service, you must submit an Eligibility Application.
Applications are accepted in person at the Transportation Center as well as by:
Connect Douglas' Transportation Voucher Program helps seniors and disabled residents pay for private transportation. Instead of spending money, eligible participants get vouchers to use with approved private transportation companies (similar to taxi services). To schedule their trips, riders call these transportation providers directly. The vouchers can be used to pay for any kind of trip within Metro-Atlanta—whether it's for medical reasons, personal needs, and more. For more information, click here to visit our webpage.
Interested in Joining the Voucher Program?
There is currently a waitlist for individuals interested in joining the Voucher Program. Applicants are enrolled in the order they were added to the waitlist. Waitlisted applicants will be notified by phone when there is an opportunity for them to enroll in the program. To be added to the waitlist, please call (678) 449-3959 or complete the Online Waitlist Request form (click here to join the Waitlist).
Interested in becoming a transportation vendor?
We are always looking to contract with more transportation providers! To begin the process of becoming a vendor:
- Review the requirements as listed in the Vendor Onboarding Checklist/Guide (download here).
- Complete a New Vendor Application (download here).
- Register as a Vendor with the Purchasing Department (Click here for the Douglas County Purchasing home page).