Dial-A-Ride Program (Transportainment)

General Information

This Pilot Program, funded by an American Rescue Protection Act grant, is set to run through June 2024 or until the grant funding is exhausted. The Senior Dial-a-Ride Service will operate separately from other existing transportation programs. Any Douglas County resident over 65 can use this service! The pilot Dial-a-Ride ‘Transportainment’ program is a free transportation service in Douglas County exclusively for seniors aged 65 and above. Seniors can Dial-a-Ride that is door-to-door anywhere in Douglas County. An application must be completed in order to be enrolled in the program. Click here for the application!

Requirements

  • Must be 65 years of age or older

How can I reserve a trip? 

To reserve your trip, simply call (770) 949-7665 and select Option #4. Trip reservations can be made via phone call on Monday through Friday, from 8AM to 5PM. Trip reservations can be made up to one week in advance of the trip date. Next-Day trip reservations must be placed before 1PM. 

What are the hours and days of operation?

 Transportation service is provided Monday through Saturday from 7AM to 7PM. 

Where can I be picked up and dropped off? 

Riders can use the service to travel between any two destinations in Douglas County. The driver will pull up as close as possible to the door of your destination. As mobility accommodation, the driver will escort riders to and from the vehicle as needed. 

Are the vehicles handicap accessible? 

Yes. Every vehicle is equipped with a lift for riders using wheelchairs or other mobility aids. 

Can I ride with companions or with my caregiver? 

Yes, riders can ride with up to two (2) people, whether they are caregivers or companions. The rider must inform customer service of additional riders when booking a trip.

 Is there a limitation on the number of trips I can take? 

Each rider can book a maximum of 2 round trips per day. There are no limits on the number of trips an individual rider can book within a week, month, etc. However, all trip requests are honored in the order they are received. There may be times when a certain trip time is not available. In these situations, the scheduler may ask if you are flexible to an earlier or later trip time.

Transportainment Flyer