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The original item was published from 7/7/2023 12:37:35 PM to 7/7/2023 12:37:53 PM.

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Posted on: July 7, 2023

[ARCHIVED] Software Glitch led to Error in Thousands of Original Notices


For Immediate Release

Friday, July 7, 2023   




Douglas County Appraisal Department to Resend Tax Assessment Notices to Property Owners with Homestead Exemptions 

Software Glitch led to Error in Thousands of Original Notices


(Douglasville, Georgia)-On Friday, July 7, 2023, the Douglas County Appraisal Department will remail tax assessment notices to 25,000 property owners with Homestead Exemption eligibility. 

The Appraisal Department originally distributed property tax assessment notices to more than 54,000 parcel owners across the county on June 23.  Due to a software glitch with the county’s newly acquired computer-based appraisal system from vendor Tyler Technologies, the Homestead Exemption estimate was not calculated and included in some notifications. That omission resulted in incorrect assessments for approximately 15,000 of the 25,000 property owners eligible for Homestead Exemption.

“While not all of the property owners with Homestead Exemption eligibility were impacted by this error, we are resending notices to all eligible property owners in an effort to alleviate any potential confusion,” said Douglas County Chief Appraiser Steve Balfour. 

“We take seriously our responsibility to the citizens of Douglas County, particularly as it relates to financial matters,” said Interim County Administrator David Corbin. “As we continue to work with our vendor to assess this issue, we remain committed to safeguarding the integrity of this process and ensuring that the information that is disseminated, and upon which homeowners rely for their financial planning purposes, is accurate,” said Corbin.  

Any property owner wishing to check their assessment, including any Homestead Exemptions, can do so online at: or by contacting the Appraisal Department at 770-920-7228.  

The deadline for appealing the corrected property assessment has been extended to August 21, 2023.






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