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Information Services

Mission Statement

Douglas County Information Services will deliver quality technology services to empower our customers.


Department Objective


Douglas County is investing in information technology solutions, which through careful planning, cooperative business, and technical execution, will provide a return on investment in the form of improved services.

 The Department is enthusiastic about performing the task of researching and delivering new technology while never losing focus on the critical role of maintaining the current technical infrastructure and providing exceptional customer service to all agencies.

Primary Responsibilities



  • Provide support for desktop equipment through the help desk and on-site customer assistance
  • Provide network infrastructure to support the county's computer operations and information transfer
  • Provide for the procurement, development, upgrade, and support of business software for customer departments
  • Support radio and telephone communications for County departments
  • Ensure security and integrity of Douglas County network and data




  • Strive to ensure effective technical and fiscal management of the Department's operations, resources, projects, and contracts
  • Provide superior support to all customers
  • Deliver a final product that best meets the technology needs of the users and enhances their productivity
  • Work with customers to improve business operation by thoroughly understanding their business needs and by planning, implementing, and managing the best information technology solutions
  • Provide vision, leadership, and a framework for evaluating emerging technologies and implementing innovative solutions
  • Provide all customers with convenient access to appropriate information and services through technology
  • Effectively communicate information about plans, projects, and achievements to all affected customers
  • Develop and maintain a reliable communication and computer infrastructure foundation on which to perform operations today and in the future with minimal downtime
  • Provide exceptional training and documentation to all customers


  1. AlexB Headshot

    Alex Betancourt

    CIO, Information Services

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Staff Directory

Information Services Staff Phone
Alex Betancourt             CIO Information Services  770-920-7477
Elliott Buggs                    Information Services Manager  770-920-7477
Brittany Bousman         PC Support Specialist 770-920-7477
Timothy Bugl                 Senior Systems Administrator 770-920-7477
Ruel Douglas                 Infrastructure Supervisor 770-920-7477
Thieldens Elneus        Senior Systems Project Manager 770-920-7477
Richard T. Hopkins      PC Support Specialist  770-920-7477
Triston S. Lindsay        PC Support Specialist 770-920-7477
Tamara C. Shaffer       Senior Program Analyst 770-920-7477
Tuan Bui                        AV/PC Support Specialist 770-920-7477
Teresa Lovell               PC Support Specialist 770-920-7477
Tavaris Peterkin          PC Support Specialist 770-920-7477
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Contact Us

  1. 8700 Hospital Dr. 

    Douglasville, GA 30134


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